shipping & delivery
We ship within the lower 48 contiguous US states via FedEx, UPS, common carrier or specialty furniture carrier, depending upon the size, weight, destination and service level you choose. Expedited shipping is available for many items for an upcharge. See details below for a description of shipping charges and service levels.
Standard Delivery charges for most items to most locations in the continental USA equal 10% of the retail price of your pre-tax order total with a minimum charge of $5.99 per item and a maximum charge of $499. Handling fees may apply to certain items due to size or weight. For drop-off locations that cannot accommodate freight trucks, you will be responsible for arranging pick-up at the local delivery terminal at your expense. Items sent to non-standard locations may be delivered to the nearest delivery terminal or an alternate shipping address within 50 miles that can accommodate freight trucks. Additional fees may apply such as daily storage charges if delivery cannot be scheduled with our carriers within 3 business days.
Typically, orders will ship from the warehouse within a couple of business days. Most orders for furniture and other large items will be delivered by common carrier to your garage or first dry area. You should expect in-transit time of 4-10 days depending on your location. Items that can be shipped by FedEx should arrive in 3-7 business days.
"White Glove" Delivery is available for many items shipping to most locations. White Glove delivery includes assembly of your furniture; placement of furniture where directed; and removal of all packaging materials. Quoted delivery times are typically the same as standard delivery although White Glove service can sometimes add up to two weeks additional delivery time. We will give you a call to confirm the lowest available quoted price for your required level of service.
Expedited Shipping is available for many items. Give us a call for the lowest available quoted price for your required level of service. Please note some items can not be expedited due to weight or distance constraints. If you choose expedited shipping and we cannot accommodate that request, we will contact you immediately.
Shipping may be available to Alaska, Hawaii, Puerto Rico and Canada dependent upon quoted delivery costs. Customer is responsible for obtaining their own international shipping broker should one be necessary. Recommendations are available upon request. Estimated charges are shown online but additional charges will apply. We reserve the right to adjust shipping charges for delivery to coastal islands, international locations and other non-standard destinations that typically incur additional delivery charges. Please contact us for details.
If you have any quesions, give us a call or email us so that we can do our best to help. To reach a customer service representative, please call us toll-free at 877.855.1900 Monday through Friday from 9am to 5pm (Pacific) or email us anytime.