If you are dissatisfied with your purchase for any reason, you may return it in the original packaging within 30 days of receipt. To begin the return process, please contact us at 206.317.8800 or firstname.lastname@example.org. We will refund the full purchase price less original and return shipping expenses, restocking fee(s) (if applicable), or offer an exchange upon return. Return pick-ups can be scheduled upon request for an additional charge. Please note that free shipping promotions MAY NOT be applied to return shipping charges. In the event that you return an order that was placed using a free shipping promotion, the original shipping expense, in addition to the return shipping expense, will be deducted from your final refund amount. Also note that made-to-order items and other engraved or personalized items are non-refundable, non-exchangeable and cannot be canceled after 24 hours from the time and date of the transaction.
If you have not yet received the products included in your order, you may still cancel your order for the full purchase price. Please understand that you will still incur re-stocking fees in addition to original and return shipping expenses if your order has already shipped. Again, made-to-order or personalized items may not be cancelled once they have been processed.
If your furniture arrives damaged, defective or missing pieces, we will replace or repair the item (at our election) promptly and at no cost to you. To preserve these rights, be sure to follow the receiving instructions that will be sent to you when you place your order.
If you have any questions, please give us a call or email us so that we can do our best to help. To reach a customer service representative, please call us toll-free at 206.317.8800 Monday through Friday from 9am to 5pm (Pacific) or email us any time.