If you are dissatisfied with your purchase for any reason, you may return it in the original packaging within 30 days of receipt. To begin the return process, please contact us at 877.855.1900 or firstname.lastname@example.org. We will refund the full purchase price less shipping expenses and a restocking fee (if applicable), or offer an exchange upon return. Please note that made-to-order items and other engraved or personalized items are non-refundable.
If your furniture arrives damaged, defective or missing pieces, we will replace or repair the item (at our election) promptly and at no cost to you. To preserve these rights, be sure to follow the receiving instructions that will be sent to you when you place your order.
If you have any questions, please give us a call or email us so that we can do our best to help. To reach a customer service representative, please call us toll-free at 877.855.1900 Monday through Friday from 9am to 5pm (Pacific) or email us any time.