If you are dissatisfied with your purchase for any reason, you may return it in the original packaging within 30 days of receipt. To begin the return process, please contact us at 877.855.1900 or email@example.com. We will refund the full purchase price less shipping expenses and a restocking fee (if applicable), or offer an exchange upon return. Please note that made-to-order items and other engraved or personalized items are non-refundable, non-exchangeable and cannot be canceled after 24 hours from the time and date of the transaction.
If you have not yet received the products included in your order, but have placed an order and the order has been processed, you may still cancel your order for the full purchase price. Please understand that you will still incur re-stocking fees or that you may be billed for shipping expenses if your order has already been shipped. Again, made-to-order or personalized items may not be cancelled once they have been processed.
If your furniture arrives damaged, defective or missing pieces, we will replace or repair the item (at our election) promptly and at no cost to you. To preserve these rights, be sure to follow the receiving instructions that will be sent to you when you place your order.
If you have any questions, please give us a call or email us so that we can do our best to help. To reach a customer service representative, please call us toll-free at 877.855.1900 Monday through Friday from 9am to 5pm (Pacific) or email us any time.